Job Title

Telesales Manager

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Job Description

Our client is seeking to recruit an experienced Telesales Manager who has advanced managerial skills coupled with the ability to multitask. If you are a  up to a new challenge in an established company in the FMCG sector, we at Ceek would love to hear from you!

What is expected of you?

  • Set up the operation seamlessly, within target dates, through close collaboration with the IT, Sales and HR departments
  • Work with the Commercial Excellence Manager to establish appropriate working processes, SLAs and targets for the unit
  • Build individual and team dashboards for daily monitoring and analysis
  • Recruit the team, devise appropriate training plans and guide them to execute all sales and operational priorities
  • Maintain customer satisfaction through proper delivery of SLAs
  • Manage the training, induction, employee and client satisfaction scores, team performance appraisals and attrition management
  • Oversee and  manage the team resources, rosters, all HR aspects, delivery and achievement of set goals, on a day-to-day basis
  • Supervise the commercial aspect of the selected Telesales unit's accounts
  • Liaise with the Commercial Excellence Manager to manage the revenue in order to meet the profit and volume goals
  • Provide management with accurate and timely information necessary to improve business
  • Build and manage a strong partnership with the client to ensure operational cohesion & effective foundation for future growth
  • Response to client calls/escalations and resolve any arising issues
  • Drive continuous improvements and initiatives within the unit
  • Ensure that all internal and external customer queries are followed
  • Collaborate with other departments to achieve overall company objectives

What are you expected to bring?

  • A managerial level in a telesales environment
  • A minimum 2 years of experience managing and coaching a team in a sales environment
  • Knowledge of the FMCG sector will be considered an asset
  • Strong planning and organisational skills
  • The ability to analyse and understand numbers as well as forecasting
  • Excellent communication skills in both Maltese and English
  • Posses a clean driving license       

What’s in it for you?

  • Attractive Salary
  • Continuous leadership development
  • Excellent career prospects

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