Job Title

Service Manager

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Job Description

We are currently seeking to recruit a Service Manager on behalf of a client operating within the retail industry. If you have previous experience in after-sales and enhancing customer-satisfaction levels, Ceek would like to hear from you!

 

What is expected of you?

  • Manage the daily operations of the service garage, reception and bodyshop, and coordinate with the respective supervisors to ensure maximum harmonization between the departments
  • Submit regular reports to the general manager on the department’s performance in a timely manner
  • Dealing with customer queries and complaints and resolve them efficiently
  • Approve service discounts and service waivers when required
  • Lead and motivate all staff to achieve best performance and targets
  • Ensure continuous staff development by conducting performance reviews and a continuous communication flow
  • Ensure compliance to company policies, brands' standards and introduce other quality standards as applicable to enhance processes and effective operations
  • Engage in strategies to enhance the image of the After-Sales function
  • Provide the appropriate security to the premises and assets entrusted
  • Implement H&S practices to ensure a safe working environment
  • Travel when necessary to attend conferences, training, business meetings etc
  • Recommend business plans and annual budget and adhere to the latter when approved

What are you expected to bring?

  • Previous experience in a similar role would be considered an asset
  • Knowledge and passion for cars would be beneficial
  • Excellent communication and customer-service skills
  • Previous experience in team management
  • A positive an can-do attitude

What’s in it for you?

  • Attractive salary
  • Working for a reputable company
  • Dynamic working environment

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