Job Title

Operations Manager

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Job Description

We have an excellent opportunity to enhance your experience within the payment services industry. We are seeking to recruit an Operations Manager for a start-up in Malta. 

What is expected of you?

  • Monitor, plan, manage, organise and control all operational functions including budget projections, in conjunction with other departments
  • Ensure legal and regulatory compliance with all financial services
  • Take responsibility for product implementation
  • Oversee the service quality, physical operations, audit integrity, facilities and risk management
  • Hire, train and supervise operational personnel
  • Complete operational reports
  • Handle customer enquiries and complaints
  • Address and resolve client concerns and employee issues
  • Ensure daily general ledger balancing and control
  • Maintain the daily operational function of the operational systems
  • Be approved by the Malta Financial Services Authority
  • Monitor and achieve profitability goals
  • Ensure all operational requirements are met in a timely and satisfactory manner
  • Perform other tasks as deemed necessary by the Board of Directors

What are you expected to bring?

  • An in-depth knowledge and understanding of payment services
  • A detailed understanding of financial services law
  • A minimum of 3 years’ experience in a senior position within the banking or payments services industry
  • A relevant qualification in financial services
  • Excellent communication skills in English, both spoken and written
  • Excellent problem-solving skills
  • An analytical and innovative mindset
  • Exceptional time management and multi-tasking skills

What's in it for you?

  • Competitive salary
  • A great culture that stresses teamwork
  • A challenging and diverse environment in a fast-moving industry
  • An ambitious and dedicated team of skilled and experienced colleagues

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