Job Title

Customer Service Agent (based in Estonia)

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Job Description

We are currently seeking to recruit a Customer Service Agent to be part of our client’s Estonia-based team. If you are on the look-out for a fantastic opportunity and to be part of a successful Fin-tech and blockchain company, Ceek would like to hear from you!

What is expected of you?

  • Respond to customer VISA related queries in an efficient manner through live chat and emails
  • Ensure that more complex customer issues are followed up and resolved in a timely manner
  • Contribute toward successful KPI achievements related to customer service, your own productivity and the brand’s overall customer satisfaction
  • Provide feedback regarding recurring issues to the management and stakeholders
  • Respond and action requests from the management team
  • Support the implementation of new products, processes and policies
  • Achieve a high level of first-time resolution for all customer contacts

What is expected of  you?

  • At least 1 year experience within a Customer Service, Payments, Fraud and KYC  – dealing with email and live chat. Candidates with experience in Social Media queries will be preferred
  • The ability to work on own initiative and manage time efficiently
  • Excellent written and spoken English
  • Excellent communication and interpersonal skills
  • Proficiency in another language, such as Turkish, Italian, Spanish and/or French would be considered an asset
  • Basic knowledge of CS software/databases and tools such as JITA and Zendesk will be considered an asset
  • The willingness to work on shift basis – including evenings and weekends

What’s in it for you?

  • Being part of a fast-growing company
  • Attractive salary

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